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Service Technical support & Shopify maintenance

Stay focused on growing your brand, we'll take care of the rest. The Serenity Pack, available monthly and without commitment, ensures the stability, performance, and continuous evolution of your Shopify store.

Serenity packages

At Tamara, we know that a Shopify store doesn't stop at launch. Brands evolve, and so do their needs.

That's why we created our peace of mind packages: 3 flexible plans that combine Shopify technical support, maintenance, and monthly work hours for your site.

Full access
To our expert team

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Access our entire Shopify team: Developers, designers, project managers at your disposal.

Priority support
Fast assistance

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Your requests are processed with priority, with a guaranteed response within 48 business hours to ensure quick and efficient interventions.

Maintenance
Continuous monitoring

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Dedicated monthly working hours (development, design, optimization, etc.),

Regular monitoring and smooth communication with our team via our Asana dashboard.

Monthly meeting
Progress report

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A monthly meeting to monitor progress and set priorities.

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How does the Serenity pack
work?

Initial diagnosis

We analyze your store, your goals, and your technical needs together to define the right package.

Pack setup

Support activation, access creation, and scheduling of initial working hours.

Monthly monitoring and actions

Every month, our teams intervene according to your priorities: maintenance, design, optimization, new features.

Assessment and progress

A monthly meeting allows us to review your needs and adapt your package accordingly.

Join the Serenity Pack

Do you have any questions?

Is the Serenity Pack exclusively for Tamara Agency clients?

No. It is also accessible to brands already on Shopify who want reliable, responsive, and high-quality support.

Is there a minimum commitment?

None. You can start, adjust, or pause at any time as needed.

How responsive is the team?

All requests are processed within 24 business hours, with transparent tracking via our dedicated platform.

What does the monthly meeting include?

A personalized exchange to monitor actions taken, identify priorities, and define the next steps to implement.

Can we upgrade the pack?

Yes, the Serenity Pack is entirely customizable according to your brand's pace and needs.

How do I know if I really need it?

If you have daily questions that you can't find quick answers to, or if you regularly manage recurring tasks, even small ones, this pack is for you. It saves you time and allows you to move forward with peace of mind.