Privacy Policy

Last updated: October 2025

Tamara Agency (a simplified private limited company with capital of [to be completed], with registered office at 1 rue de la Garenne, 77610 Marles-en-Brie, France) places great importance on the protection of your personal data.
This policy explains how we collect, use, and protect the information you entrust to us.


1. Data Controller

The data controller is Tamara Agency, represented by its founder.
Email: hello@tamaragency.com


2. Data Collected

We collect only the data necessary for managing our exchanges and projects:

  • Identity: last name, first name, company
  • Contact details: email, phone, website
  • Project information: budget, deadlines, needs expressed via our forms
  • Browsing data: pages visited, IP address, device type

This data comes from:

  • contact or audit forms on our Shopify website,
  • our exchanges by email, video conference, or CRM (Bigin),
  • and our analytics tools: Shopify Analytics, Google Analytics, Meta Pixel, Hotjar.


3. Purposes of Processing

Your data is used to:

  • respond to your requests and ensure follow-up on our exchanges,
  • establish and manage our commercial proposals,
  • analyze website traffic to improve user experience,
  • send you news and advice related to our services (if you have consented).


4. Legal Basis

  • Contractual performance: for processing your request and managing the project.
  • Consent: for marketing communications and audience analysis.
  • Legitimate interest: to secure our website and prevent fraud.


5. Retention Period

  • Contact or prospect data: up to 3 years after the last exchange.
  • Client data: for the duration of the business relationship + 5 years.
  • Analytical data (cookies): maximum 13 months.
    Beyond this, they are deleted or anonymized.


6. Recipients and Sub-processors

Access to your data is strictly limited:

  • Shopify (for hosting and website management),
  • Bigin CRM (for client follow-up),
  • Hotjar and Google Analytics (for browsing analysis),
  • Meta (Facebook Pixel) (for our advertising campaigns),
  • Asana (for internal project management),
  • Mail Shopify / Klaviyo (for newsletters).

Each of these partners complies with the GDPR and has contractual data protection clauses.


7. Transfer outside the European Union

Certain tools (Shopify, Meta, Google, Zoho Bigin) may host your data outside the European Union, particularly in Canada or the United States.
These transfers are made under standard contractual clauses validated by the European Commission or an adequate level of protection.


8. Cookies and Measurement Tools

Our site uses cookies for:

  • proper functioning of the site (essential cookies),
  • audience measurement,
  • content personalization and targeted advertising.

Upon your first visit, a banner allows you to accept or refuse non-essential cookies.
You can change your preferences at any time via the "Cookie Management" link at the bottom of the page.


9. Your Rights

In accordance with Regulation (EU) 2016/679, you have the following rights:

  • Access to your data,
  • Rectification of inaccurate data,
  • Erasure ("right to be forgotten"),
  • Objection or restriction of processing,
  • Portability of your data.

To exercise these rights, please write to hello@tamaragency.com.
Any request will be processed within a maximum of 30 days.


10. Security

We implement technical and organizational measures to protect your information against unauthorized access, loss, or alteration (restricted access, backups, strong authentication).


11. Updates

This policy may be modified at any time to reflect legal or technical developments.
The online version is authoritative on the date of your consultation.